AI Agents vs Traditional Chatbots: What’s the Real Difference?

A few years ago, chatbots could barely answer basic customer support questions. Continue reading on Medium »

Source: medium.com

Expert opinions (1)

• Anton Erpulev, CEO & Co-Founder at PowerSun Market: Customer support teams have been burning money on chatbots that frustrate users more than they help. The pattern is predictable: deploy a rule-based bot, watch it fail on anything outside its script, then throw support staff at the mess while claiming you've "automated" the workflow. What's…